This product is custom deposit，If you have any questions, please contact customer service。Legal statement：according to《advertising law》And industrial and commercial departments，Special reminder：The title of this product belongs to the needs of operation skills，It's not about product effectiveness，anotheraccording to《law for the protection of consumers'interests》《advertising law》And other legal provisions，Our promise：The title of our store is just a keyword used to cater to consumers' search habits，It does not represent the actual efficacy and characteristics of the product itself，This page is for reference only，Part of the data quoted on the page is only for customers to purchase products for reference，Not for other purposes！Application effect of some productsaccording toThere will be differences in environment and many factors，Our support7There is no reason to return the goods（Customized goods can not be returned except for quality problems），The delivery time limit of customized products is generally1-2day，In case of special circumstances60daydeliver goods（We will take the initiative to inform customers）Customers can buy with confidence！ The place where the contract is to be performed stipulates the pre purchase instructions，according toRelated legal spirit，In view of the regional complexity of online shopping and the particularity of the third party trading platform，All product disputes purchased through our online store，The place of actual performance of the contract is under the jurisdiction of the relevant government authorities in the place where our business license is located。Any dispute related to the electronic agreement of this website，It shall be settled by all parties through consultation，Negotiation failed，It can be sued to the relevant government agencies under the jurisdiction of the registered place of our store，The original snapshot of transaction purchase is available under the web page，Special agreement on the place of performance of the contract，It has legal effect。Please feel free to buy，If there is any problem, we will deal with it until you are satisfied，I wish you a happy shopping！ECVV.sa guarantees free returns and replacements service if you are not 100% satisfied with our products. Kindly return the purchase for a refund up to seven (7) days from the date of the order delivered. If you have any problem with the item please feel free to contact us immediately at +966 599582981.
Returns Process.
Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted.
When returning a product, please do the following:
- Please email service@ecvv.sa. we will keep you updated by email.
- Please put a form inside your returned package with: the reason for return, the purchase date, the original invoice number, and the item number for the product.
- Proof of purchase from ECVV.sa is required for all returns.
- Ship the package to the designated address, the address will be provided by email after your return application is submitted.
- Please prepay shipping – ECVV.sa does not accept Cash on Delivery (C.O.D.s).
Request For The Returned Items.
- Items received unused (without the smell of perfume), unwashed, not in damaged or worn condition (only when the items are defective or damaged upon receipt).
- Items received in original packaging and would not make any influence for second-sale.
Non-returnable items.
- Custom items or designated sourced products
- Emergency response items
- Items Marked "Non-cancellable: and/or "Non-Returnable"
- Product is slightly used or altered
- Product is damaged due to misuse/overuse
Return and Refund Process
Once your return is received and inspected by the fulfillment centers (usually within 3-5 working days of receipt), your refund will be processed and a credit will be automatically applied to your original method of payment within 15 working days.
ECVV Cancellation Instructions.
Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please feel free to contact us immediately at our Support Center: +966 599582981 and we will do everything we can to accommodate your request.
Replacements
You can replace an item if your replacement meets certain criteria.
- Shipped to a delivery address within Saudi Arabia
- Shipped and sold by ECVV.sa
- Not an Add-On item
- Not marked as a gift
- Wasn't purchased with a promotion (except for free shipping promotions).
Note: In most cases, you are required to return the original item received for a Replacement. You'll need to return the original item with the guide of ECVV.sa Support Center to avoid being charged for both the original and replaced items.
