ECVV.sa guarantees free returns and replacements service if you are not 100% satisfied with our products. Kindly return the purchase for a refund up to seven (7) days from the date of the order delivered. If you have any problem with the item please feel free to contact us immediately at +971 4 548 9019.
When returning a product, please do the following:
- Please email firstname.lastname@example.org. we will keep you updated by email.
- Proof of purchase from ECVV.sa is required for all returns.
- Please prepay shipping – ECVV.sa does not accept Cash on Delivery (C.O.D.s).
Request For The Returned Items.
- Items received in original packaging and would not make any influence for second-sale.
- Custom items or designated sourced products
- Emergency response items
- Items Marked "Non-cancellable: and/or "Non-Returnable"
- Product is slightly used or altered
- Product is damaged due to misuse/overuse
Return and Refund Process
ECVV Cancellation Instructions.
You can replace an item if your replacement meets certain criteria.
- Shipped to a delivery address within Saudi Arabia
- Shipped and sold by ECVV.sa
- Not an Add-On item
- Not marked as a gift
- Wasn't purchased with a promotion (except for free shipping promotions).
Note: In most cases, you are required to return the original item received for a Replacement. You'll need to return the original item with the guide of ECVV.sa Support Center to avoid being charged for both the original and replaced items.