ECVV.sa guarantees free returns and replacements service if you are not 100% satisfied with our products. Kindly return the purchase for a refund up to seven (7) days from the date of the order delivered. If you have any problem with the item please feel free to contact us immediately at +966 560696172.
When returning a product, please do the following:
- Please email firstname.lastname@example.org. we will keep you updated by email.
- Proof of purchase from ECVV.sa is required for all returns.
- Please prepay shipping – ECVV.sa does not accept Cash on Delivery (C.O.D.s).
Request For The Returned Items.
- Items received in original packaging and would not make any influence for second-sale.
- Custom items or designated sourced products
- Emergency response items
- Items Marked "Non-cancellable: and/or "Non-Returnable"
- Product is slightly used or altered
- Product is damaged due to misuse/overuse
Return and Refund Process
ECVV Cancellation Instructions.
Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please feel free to contact us immediately at our Support Center: +966 560696172 and we will do everything we can to accommodate your request.
You can replace an item if your replacement meets certain criteria.
- Shipped to a delivery address within Saudi Arabia
- Shipped and sold by ECVV.sa
- Not an Add-On item
- Not marked as a gift
- Wasn't purchased with a promotion (except for free shipping promotions).
Note: In most cases, you are required to return the original item received for a Replacement. You'll need to return the original item with the guide of ECVV.sa Support Center to avoid being charged for both the original and replaced items.